Our Policies
Transparent, fair, and designed with your satisfaction in mind
Return & Exchange Policy
30-Day Return Window
You have 30 days from the date of delivery to initiate a return.
Quality Issues
- We cover return shipping - Prepaid label provided
- Full refund or replacement - your choice
- Photos of defect required for processing
Customer Preference Returns
- Customer covers return shipping costs
- Refund issued upon receipt and inspection
- Item must be in original condition
Return Process
1
Email Us
Contact service@luxyhoom.com
2
Provide Details
Order number and photos if quality issue, describe concern
3
Receive Label
Get prepaid shipping label (quality issues only)
4
Get Refund
Refund processed within 5-7 business days
Missing Parts Policy
Fast & Free Replacement
Missing a screw, leg, or cushion? We'll ship replacement parts immediately at no cost to you.
Ship out in 1-2 days
We prioritize getting your parts quickly
No Cost to You
Completely free - parts and shipping covered
Simple Request Process
Just email us with your order number and part needed
How to Request
- 1Email service@luxyhoom.com
- 2Include order number (required)
- 3Describe the Number of missing part in the PART LIST in assembly instruction.
- 4We'll ship within 1-2 days
Tip: Have your assembly instructions handy to identify the exact part number.
Quality Defect Handling
We stand behind the quality of our furniture. If you receive a defective item, we'll make it right immediately.
Required Information:
- Order number (mandatory)
- Clear photos of the defect
- Detailed description of the issue
- Preferred resolution
Resolution Options:
- Return with prepaid shipping label → Refund
- Replacement shipment → New item sent immediately